Concierge Team

How can we help?

Manage it yourself

Skip, pause, or change deliveries anytime in your account.

Go to my account

Helpful to include

  • Your order number
  • Your dog's name
  • Photos, if something arrived damaged or thawed

Hours

Monday through Friday
9 AM to 6 PM ET

Messages sent after hours are answered the next business day.

For anything urgent with your dog's health, please call your local vet right away.

You can text us at +1 786-977-5163 for support. By texting this number, you agree to receive SMS messages from Golden Child related to your customer service-related need. Message frequency may vary. Msg & data rates may apply. Reply STOP to unsubscribe or HELP for help.