Concierge Desk
Help for every bowl, box, and subscription.
Search our Golden Child help center for answers on recipes, feeding, shipping, storage, subscriptions, and account care.
- Getting StartedHow it works, your first box, and the Starter Box.4 answers
- Subscription & AccountSkip, pause, cancel, switch recipes, and update your details.8 answers
- Shipping & DeliveryWhere we ship, timing, cost, and frozen arrival.5 answers
- Storage & ServingFreezer, fridge, thawing, and mealtime.4 answers
- Feeding & TransitionPortions, switching foods, picky pups, puppies, and seniors.6 answers
- Our FoodWhat's inside, fresh vs frozen, and human-grade.3 answers
- Quality & SafetyWho formulates our recipes, AAFCO, WSAVA, and testing.4 answers
- Help & ContactReturns, reaching our Concierge Team, and our vet team.2 answers
Need a hand?
Our Concierge Team can help with feeding guidance, order details, and account questions.
- Text
- +1 786-977-5163
- [email protected]
Hours
Monday through Friday
9 AM to 6 PM ET
For anything urgent with your dog's health, please call your local vet right away.
You can text us at +1 786-977-5163 for support. By texting this number, you agree to receive SMS messages from Golden Child related to your customer service-related need. Message frequency may vary. Msg & data rates may apply. Reply STOP to unsubscribe or HELP for help.