Help & Contact
Returns, reaching our Concierge Team, and our vet team. 2 answers.
Because our food is perishable, we can't accept returns. But we never want you stuck with food your dog won't touch. Tell our Concierge Team what's going on, and we'll help troubleshoot, suggest a different recipe, or find another way to make it right!
You can email our team at [email protected] or by texting us at +1 786-977-5163.
You can email our team at [email protected] or by texting us at +1 786-977-5163.
Need a hand?
Our Concierge Team can help with feeding guidance, order details, and account questions.
- Text
- +1 786-977-5163
- [email protected]
Hours
Monday through Friday
9 AM to 6 PM ET
For anything urgent with your dog's health, please call your local vet right away.
You can text us at +1 786-977-5163 for support. By texting this number, you agree to receive SMS messages from Golden Child related to your customer service-related need. Message frequency may vary. Msg & data rates may apply. Reply STOP to unsubscribe or HELP for help.