Getting Started

How it works, your first box, and the Starter Box. 4 answers.

It starts with getting to know your pup! Tell us about your dog in a 2-minute quiz: breed, age, weight, activity level, and any health concerns or allergies. We use it to recommend the right recipe and daily portion for them.

Their first box ships frozen to your door, and deliveries continue on the schedule set for your dog. Skip, push, or cancel anytime from your account.
You'll receive a welcome to five-star dining! Inside you'll find:

- Your dog's personalized Mains, portioned to their plan

- A serving guide with how to store, thaw, and serve

- A 7-day transition plan to help them settle in comfortably

Bone appetit!
Of course! We offer a Starter box so your pup can experience Golden Child meals before you go all in.

The Starter box kicks off your subscription, but it's completely flexible; adjust your schedule, skip orders, or cancel anytime. Zero commitment, maximum tail wags!
Mains are the meal: complete and balanced recipes made with human-grade beef or chicken and real vegetables, developed by our chef and formulated by our veterinary nutrition team. A Main can be served on its own.

Drizzles are a little something for the guest of honor: a topper that adds flavor plus glucosamine, collagen, and omega-3s. They finish a Main, they don't replace it.

Need a hand?

Our Concierge Team can help with feeding guidance, order details, and account questions.

Hours

Monday through Friday
9 AM to 6 PM ET

For anything urgent with your dog's health, please call your local vet right away.

You can text us at +1 786-977-5163 for support. By texting this number, you agree to receive SMS messages from Golden Child related to your customer service-related need. Message frequency may vary. Msg & data rates may apply. Reply STOP to unsubscribe or HELP for help.