Subscription & Account

You're charged when each order processes. We'll email and text you 3 days before, so there's time to skip, push, or make changes!

You can always adjust your next order in your account.

You can add multiple dog profiles to your account through the customer portal.

Each dog gets their own feeding plan, recipe selection, and portion size, and everything ships together so you only get one delivery. Once you select the option to add another dog to your profile, you will be prompted to complete the quiz again for your additional pup.

Head over to our customer portal and log in with the email you used when you signed up. From there you can manage deliveries, update your dog's profile, and track orders.

Having trouble getting in? Our Concierge Team is just a message away.

You can switch up your pup's recipe anytime through the customer portal. Whether they're craving chicken this week or beef the next, variety is the spice of a well-fed life.

Each recipe has a slightly different calorie count, so their daily portion may change a little when you switch. We'll update their plan for you.

Need a recommendation? Our Concierge Team knows a thing or two about what dogs love, send them a text +1 786-977-5163!

Always! We'll send you an email before your order is processed and packed, so you'll have plenty of time to make changes, add a little something extra, or just get excited about what's coming your pup's way.

You can also check and update your next shipment in the customer portal.

If something isn't working for your dog, reach out to us! A different recipe, a smaller box, or a new delivery schedule often does the trick. Just send us a text at +1 786-977-5163!

You can cancel anytime from your account under Subscriptions.

Make the change before your next order date. Once an order reaches our warehouse, it can't be canceled.

Log in to your portal and select Account. Changes apply to your next order as long as you make them before it processes.