Shipping & Delivery
Where we ship, timing, cost, and frozen arrival. 5 answers.
We deliver to street addresses across the contiguous United States.
Our meals travel frozen, so we can't ship to PO Boxes, APO/FPO addresses, Alaska, Hawaii, or Puerto Rico yet. We'd love to reach more doorsteps soon
Our meals travel frozen, so we can't ship to PO Boxes, APO/FPO addresses, Alaska, Hawaii, or Puerto Rico yet. We'd love to reach more doorsteps soon
We ship Monday through Thursday, and most orders arrive within 2 days of shipping, some even sooner! Orders placed on Thursdays will ship the following Monday.
We'll provide you with your tracking link as soon as your box is on its way.
We'll provide you with your tracking link as soon as your box is on its way.
Every box is packed with dry ice and gel packs in an insulated liner to keep your dog's meals frozen on the way to you. It's normal for the dry ice to be gone when your box arrives. It turns into gas during the trip.
What matters is the food. Gently squeeze a pouch: it should feel like a bag of frozen peas. If the pieces inside still feel frozen, even if they're clumped, move them straight to the freezer. If a pouch is soft all the way through, don't feed it, and let us know.
What matters is the food. Gently squeeze a pouch: it should feel like a bag of frozen peas. If the pieces inside still feel frozen, even if they're clumped, move them straight to the freezer. If a pouch is soft all the way through, don't feed it, and let us know.
Food subscriptions always ship free. Orders under $35 have a $7 shipping fee.
We're so sorry!
Gently squeeze each pouch. If it feels like a bag of frozen peas, it's safe: put it in the freezer. If a pouch is soft all the way through, or the bag is split, don't feed it.
Send our Concierge Team a few photos of the pouches and the inside of the box, and we'll make it right!
Gently squeeze each pouch. If it feels like a bag of frozen peas, it's safe: put it in the freezer. If a pouch is soft all the way through, or the bag is split, don't feed it.
Send our Concierge Team a few photos of the pouches and the inside of the box, and we'll make it right!
Need a hand?
Our Concierge Team can help with feeding guidance, order details, and account questions.
- Text
- +1 786-977-5163
- [email protected]
Hours
Monday through Friday
9 AM to 6 PM ET
For anything urgent with your dog's health, please call your local vet right away.
You can text us at +1 786-977-5163 for support. By texting this number, you agree to receive SMS messages from Golden Child related to your customer service-related need. Message frequency may vary. Msg & data rates may apply. Reply STOP to unsubscribe or HELP for help.