Shipping Policy

Temperature-Sensitive Products

All orders ship in insulated packaging with dry ice. Use caution when opening and do not touch the dry ice directly - lift by the side of the bag or with a towel. Place all food immediately into the freezer. Do not leave frozen food in heat or direct sunlight.

Rates & Delivery

We ship to the contiguous US only (no AK, HI, P.O. Boxes, or international). Your order will ship as soon as possible. Once shipped, you should expect to receive your product within 2-3 business days. Standard ground is not available for perishables.

You'll receive tracking info by email once your order leaves our facility.

Arrival & Food Safety

Food may arrive partially thawed; this is normal and safe as long as it still feels cold. Partially thawed food can be refrigerated and used within 3–5 days, or refrozen.